– Updated July 2020
Wholistic Financial Solutions is committed to providing you with the best possible customer service experience. Wholistic Financial Solutions is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of Your Personal Information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Wholistic Financial Solutions customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
We retain your information on file, even after you cease being a client of WFS, for a period of 7 years in case of ATO, or other regulatory authority requiring us to provide information that we are required to do so by law.
Sharing of Your Personal Information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Wholistic Financial Solutions takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
We may use Australian or overseas marketing companies to deliver electronic marketing. The only information that will be shared with such companies is your name and email address. We will ensure that any email subscription service WFS uses has a opt out policy.
Use of Your Personal Information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Wholistic Financial Solutions reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Call: (02) 6162 4546
Post: Attn: Privacy Officer
Wholistic Financial Solutions
PO Box 192
Dickson, ACT, 2602 AUSTRALIA